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Terms and Conditions

Last Updated: August, 2023



Shape Up Meal Prep (SUMP) regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all SUMP users, and conforms to Internet privacy standards.

If you have questions or concerns regarding this statement, you should first contact us at [email protected].


Privacy Policy

Our privacy policy can be viewed at https://shapeupmealprep.com.au/privacy-policy


Meal Orders

Meal Orders placed and paid for, are for one (1) menu only and do not rollover to the following week, unless stated by the customers.

When you purchase a product or service from us, we may request certain personal identifiable information from you. You may be required to provide contact information (such as name, email, and delivery address) and financial information (such as credit card number, expiration date and ccv).

We use this information for billing purposes and order clarification.

If we have trouble processing an order, we will use this information to contact you.


Allergies & Pregnancy Related

SUMP strongly suggests that you consult your Doctor prior to consuming SUMP meals.

It is the customers responsibility to refer to the Nutritional Panel and Ingredients of each meal before purchase. While SUMP takes all due care to keep allergy prone ingredients out of certain meals, please be aware they may still be present.

SUMP accepts no liability to any allergic reaction by a customer as a result of consuming a SUMP meal/product - this also applies to expecting mothers.


Delivery Policy

After ordering online, you will receive an email confirmation from SUMP containing your order details to the email address used to place the order.

To find out if we deliver to your area, input your post code on the Order Page or contact us at [email protected].

Delivery addresses may not be altered once an Order has been placed.

You cannot alter your set delivery day for your area and must adhere to the company delivery schedule.

Customers will receive one delivery per order and the delivery addresses and days cannot be altered.

SUMP cannot give or adhere to a request for a specific delivery time.

SUMP accepts no liability for the loss or deterioration of any goods once they have been delivered in accordance with the customer delivery instructions and our terms and conditions. SUMP will not be held liable for any financial or physical damages of any kind.

SUMP will not replace or provide a refund for any meals ordered by the customer by mistake. Customers must notify SUMP if they have received an incorrect meal or are missing a meal within 24 hours of delivery by email on [email protected]. Missing meal items will be either refunded to the customer by the same payment method used initially.

Failure to comply with these policies will result in no replacement meal, refund or credit.


Delivery Days & Cut Off Times

Weekly cut off times and delivery days differ depending on your location. The weekly cut off time for placing an order is 10:00 PM (ACST/ACDT; whichever is currently in effect in Adelaide, Australia at the time of order) every Friday. The current up to date times for delivery can be checked with the postcode checker.

SUMP reserves the right to change or alter delivery days and cut off periods without notice.


Refund & Returns Policy

The Return & Refunds Policy covers refused and returned orders due to system error, customer error, and/or driver inability to safely and correctly deliver an order.

This refund policy does not apply to goods which have been opened, used or damaged after delivery, or if any attempt has been made to alter the product.

If for any reason you receive a delivery in error, you must contact us at [email protected] within six (6) hours to organise re-collection of that order. All products and orders must be returned in their original condition.

Failure to contact SUMP within the designated time will deem the goods spoiled and your acceptance of the delivery, which you will be charged for.

SUMP will refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged.

All products and orders must be returned in their original condition.

Customers bare all costs associated with the refusal and return of any order if there is no fault on the part of SUMP.

Failure to adhere to the terms and conditions of SUMP will prohibit any refunds or credits being issued to the customer. SUMP will not be held liable to any financial or physical damages of any kind.

For any delivery or meal issues or feedback, please contact our customer service team by sending an email to [email protected] within 7 days of receiving your order.

Photos of the meal and / or delivery are required to assist in our investigation. We may process a refund.


Collection of Information

In order to use the SUMP website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to the service, support and accounts, including email and phone calls.

Any information collected by SUMP is collected via correspondence from you. This may be via the telephone, email, mail, fax or directly through our website and through interaction with the SUMP team.


Use of Collected Information

Any details collected from a SUMP customer is required in order to provide you with our products and services, including a high level of customer service.

Correspondence is recorded in order to provide service references, and to assist in our team development and training.


Storage of Collected Information

The security of your personal information is important to us.

When Credit Card details are collected, we simply pass them onto PayPal in order to be processed as required. We never permanently store complete Credit Card details.

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it.

If you have any questions about security on our Website, you can email us at [email protected].


Access to Collected Information

All fees stated for Meals are inclusive of GST only. Accounts for paid orders are classed as a once-off transaction between the Account holder and SUMP.

Full meal payment must be made by the Account holder via PayPal Australia.

There are no additional establishment or transactional fees charged to SUMP customers for use of Mastercard, Visa, AMEX or Diners Club with PayPal.

The customer must have sufficient funds or credit available at the time of each transaction. Transactions for meal payments are one off for the menu ordered.

If you do not have sufficient funds available at the time of the transaction the menu will not be submitted for the next scheduled delivery day.

After ordering online, you will receive an email confirmation from SUMP containing your payment details (if you have provided the correct email address). There will be no refunds where the customer has not adhered to the payment terms and policy of PayPal Australia.



SUMP uses personally identifiable information for essential communications, such as Emails, SMS, accounts information, and customer service details.

We may also use this information for other purposes, including some promotional Emails, SMS order reminders, newsletters and offers.

If at any time you do not wish to receive such correspondence, you can request to be removed from any mailing lists by unsubscribing or emailing us at [email protected].

We do not collect your personal information for any third party agent/service providers not related directly to SUMP.


Third Parties

SUMP may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service.

SUMP does not share any information with third parties for any unknown or unrelated uses.



We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website, then information will be released.



Links on the SUMP site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain names of shapeupmealprep.com.au & https://shapeupmealprep.com.au.


Cancellation Policy

Due to the nature of our business, SUMP requires a minimum notice of 48 hours prior to order cut off mentioning your intention to cancel your order. This must be done by contacting us at [email protected].


Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.



Any enquiries regarding the SUMP Terms and Conditions should be directed by email to [email protected].